Terms & Conditions

1. Welcome to SpiralXO

These Terms and Conditions (“Terms”) govern your access to and use of SpiralXO, a software platform that enables football organizations to manage teams, planning, training, finances, and internal coordination.

By accessing or using SpiralXO, you agree to these Terms. If you’re accepting on behalf of an organization, you confirm that you have the authority to bind that organization to these Terms.

SpiralXO is operated by FieldIQ Holdings LLC, a Wyoming limited liability company. If you have questions about these Terms, contact us at legal@spiralxo.com.

Definitions

Throughout this document, the following terms have specific meanings:

“Organization” refers to the entity (such as a high school, football program, club, or other sports organization) that purchases and controls access to SpiralXO. Organizations are our customers and are responsible for managing user accounts, setting permissions, and ensuring compliance with applicable laws.

“User” refers to any individual who accesses or uses SpiralXO, including coaches, staff members, players, and administrators. Users access the platform through accounts created or authorized by an Organization.

“Minor” refers to any individual under the age of 18, regardless of location. Additional parental consent requirements may apply in certain jurisdictions for users under the age of 16 or 18, as specified by applicable state or regional laws.

“Parent/Guardian Account” refers to a limited-access account granted exclusively to a parent or legal guardian through an organization-issued invitation. By default, a Parent/Guardian Account provides read-only access to designated Organization Events, coach-published Announcements, and compiled Resources. An Organization may, at its discretion, grant a Parent/Guardian Account holder additional capabilities as a Parent Admin or Treasurer, and may allow the account holder to use the fundraising features described in Section 9. Parent/Guardian Accounts do not provide access to any football operations features and are entirely optional at the organization’s discretion.

“Parent Admin” refers to a Parent/Guardian Account holder whom a coach admin has authorized to post announcements and links to the organization’s parent group, communicate with the coaching staff through the platform, and create volunteer sign-up opportunities. A Parent Admin has no access to the Finance & Fundraising Module unless separately designated as a Treasurer.

“Treasurer” refers to a Parent/Guardian Account holder whom a coach admin has designated to manage the Organization’s finances through the Finance & Fundraising Module. A Treasurer has the same capabilities as a Parent Admin and, in addition, the financial capabilities described in Section 9. An Organization may designate up to ten (10) Treasurers.

“Organization Event” refers to a calendar event designated by a coach admin or organization administrator as visible to all organization members including Parent/Guardian Account holders, as distinct from Team-only, Group-only, or Individual-specific events.

“Availability Status” refers to the features within SpiralXO that allow Organizations to track whether a player is available for practices, games, training sessions, or other team activities. Availability Status is intended solely for scheduling, attendance, and planning purposes and must indicate only general availability (such as “Available,” “Unavailable,” or “Limited,” or, in the Strength & Conditioning Module, “Here,” “Limited,” or “Out”). It must not include medical diagnoses, health conditions, treatment details, or other protected health information.

“Recruiting Page” refers to an optional, public-facing web page created and controlled by an Organization (or by a coach admin acting on the Organization’s behalf) to showcase selected players for college recruiting and exposure purposes. A Recruiting Page is publicly accessible and is not subject to the role-based access controls that govern other areas of the platform.

“Recruiting Profile” refers to the individual player profile displayed on a Recruiting Page, containing only the information the Organization elects to publish about that player.

“Recruiting Information” refers to the categories of player information an Organization may choose to publish in a Recruiting Profile, including athletic information (such as height, weight, and performance metrics like bench, squat, and 40-yard time), academic information (such as GPA, standardized test scores, accomplishments, and awards), biographical information, current college offers, a linked social media profile, up to three (3) images, and up to three (3) linked YouTube video URLs.

“Strength & Conditioning Module” refers to the optional SpiralXO features, available to Elite-tier Organizations, that allow coaches to build and schedule training programs, run live training sessions, record player performance, and display records and leaderboards, as described in Section 8.

“Performance Data” refers to athletic performance information recorded through the Strength & Conditioning Module, such as exercises performed, repetitions, weights lifted, times, distances, jump heights, personal records, and testing results. Performance Data is athletic information, not medical or health information.

“Station Device” refers to a shared tablet, phone, or similar device that an Organization connects to a live training session using a join code and PIN so that players can record their sets. “Display Device” refers to a television or screen that an Organization connects to the Strength & Conditioning Module using a display link to show live session information, records, and leaderboards. Station Devices and Display Devices are not User accounts.

“Finance & Fundraising Module” refers to the optional SpiralXO features that allow an Organization to collect donations, sponsorships, and Player Dues, publish Give Pages, and keep financial records, as described in Section 9.

“Give Page” refers to the optional, public-facing web page an Organization may publish through the Finance & Fundraising Module to collect donations and sponsorships, including any associated campaign pages, Player Fundraising Pages, sponsor walls, and supporter message walls. A Give Page is publicly accessible and is not subject to the role-based access controls that govern other areas of the platform.

“Player Fundraising Page” refers to the public page created for an individual player when an Organization publishes a fundraising campaign, showing an abbreviated form of the player’s name, the player’s fundraising goal and progress, an optional personal note, and, where permitted under Section 9, a photo.

“Connected Stripe Account” refers to the account an Organization opens with Stripe, Inc. (“Stripe”) in the Organization’s own name and connects to SpiralXO in order to receive payments through the Finance & Fundraising Module.

“Platform Fee” refers to the percentage of each payment collected through the Finance & Fundraising Module that SpiralXO retains as a fee for providing the service, as described in Section 9.

“Player Dues” refers to fees that an Organization creates and assigns to players through the Finance & Fundraising Module, payable in full, by installment, or on a recurring basis.

“Payer” refers to any person who makes a payment through the Finance & Fundraising Module, including donors, sponsors, and persons paying Player Dues. Payers are not required to hold a SpiralXO account.

2. Who Can Use SpiralXO

Age Requirement

SpiralXO is designed for users 13 years of age and older. Children under 13 are not permitted to create accounts or use the platform.

Parental Consent for Minors

While SpiralXO is designed for users 13 and older, certain state laws (such as in Georgia, Florida, and Texas) require parental consent for users under the age of 16 or 18. If you are a minor in a jurisdiction that requires parental consent for digital services, you may only use SpiralXO if your Organization has verified that such consent has been obtained from your parent or legal guardian.

Organization Accounts

SpiralXO sells access to organizations—such as high schools, football programs, and clubs—not to individuals. Your organization creates the account, accepts these Terms, and is responsible for all activity that occurs under that account.

User Eligibility

Your organization is responsible for ensuring that all users (coaches, staff, players) meet our age requirements and are authorized to access the platform. Organizations must also ensure compliance with any applicable state laws requiring parental consent for minors.

SpiralXO does not independently verify parental consent and relies on organizations to document and retain proof of any required consents.

Player Records Without Accounts

An Organization on a coach-only tier (such as Lite, or a youth-coaching tier without player accounts) may create player records by name solely for the purpose of assigning and collecting Player Dues. A player record created in this way is not a User account: the player cannot log in, receives no notifications, and has no access to the platform. Such player records are never displayed publicly. The Organization is responsible for the accuracy of any player record it creates and for having the authority to collect the associated Player Dues.

Parent/Guardian Accounts

Parent/Guardian Accounts are available exclusively through organization-issued invitations. There is no independent registration pathway for parents or guardians—access to SpiralXO is granted solely at the discretion of the organization. Coach admins may issue invitations on behalf of and under the authority of the organization, and the organization’s acceptance of these Terms covers all coach admin actions related to Parent/Guardian Account management. Parent/Guardian Accounts are connected to the organization as a whole and are not linked to any specific player account. A Parent/Guardian Account holder may voluntarily associate with a player for fundraising purposes by entering a code that the player provides, as described in Section 9; this association does not link the two accounts and may be removed by the parent at any time. Access to platform content is forward-only, beginning from the date of invitation, and Parent/Guardian Account holders will not have visibility into any organizational content published prior to that date.

Parent/Guardian Account holders must be 18 years of age or older. The Parent/Guardian Account feature is optional—organizations are not required to enable or use it. Organizations may revoke Parent/Guardian Account access at any time, for any reason, without notice.

Parent Admins and Treasurers

A coach admin may designate a Parent/Guardian Account holder as a Parent Admin or Treasurer. These designations are made solely at the Organization’s discretion, may be revoked by the Organization at any time, and end automatically if the designated person is no longer a Parent/Guardian Account holder in that Organization. Only coach admins may add or remove Parent Admins and Treasurers. The Organization is solely responsible for selecting, vetting, and supervising the individuals it designates, and for any confidentiality, volunteer, or conflict-of-interest agreements it requires of them, which must be arranged by the Organization outside the platform.

3. How Accounts Work

Organization-Level Control

When your organization signs up for SpiralXO:

• An authorized adult accepts these Terms on behalf of the organization
• Your organization designates one or more administrators
• Administrators control team creation, user invitations, roles, and permissions

Adding Users

Users join SpiralXO in one of the following ways:

• Invitation: Your organization or team invites coaches, staff, or players (13+) to join.
• Independent Player Registration: Players may create accounts on their own, but these accounts aren’t fully functional until the player joins or is added to a team. Independent player accounts cannot access organization features, team content, or communications unless and until an organization administrator adds the player to a team.
• Parent/Guardian Accounts: Parents and guardians may only join SpiralXO through an organization-issued invitation. Coach admins may issue these invitations acting on behalf of the organization. By default, Parent/Guardian Accounts provide access solely to Organization Events (Calendar), coach-published Announcements, and compiled Resources, and Parent/Guardian Account holders may react to Announcements but may not post, reply, initiate communications, or access any football operations features. Where the Organization enables them, a Parent/Guardian Account holder may additionally use the fundraising features described in Section 9, or be designated as a Parent Admin or Treasurer with the capabilities described in these Terms. There is no independent registration pathway for parents or guardians.
• Station Devices and Display Devices: An Organization may connect Station Devices and Display Devices to the Strength & Conditioning Module as described in Section 8. These devices are authorized by the Organization, are not User accounts, and are the Organization’s responsibility.

Account Security

• Accounts are personal and non-transferable
• Users must keep login credentials secure and confidential
• Organizations must keep join codes, PINs, and display links for Station Devices and Display Devices confidential and must revoke them when no longer needed
• Organizations must promptly remove access for users who should no longer have it
• We may suspend or terminate accounts for security reasons or Terms violations

4. What You Can (and Can’t) Do

Permitted Uses

You may use SpiralXO for lawful, sports-related organizational purposes including:

• Team management and coordination
• Practice and game planning
• Internal communications
• Strategy development
• Strength and conditioning programming, training sessions, and performance tracking through the Strength & Conditioning Module
• Collecting donations, sponsorships, and Player Dues for the Organization’s football program, and keeping the program’s financial records, through the Finance & Fundraising Module
• Organizational communication and logistics with parents and guardians, limited to Organization Events, coach-published Announcements, Resources, and (where enabled) the Parent Admin, Treasurer, and fundraising features, through Parent/Guardian Accounts

All use must comply with applicable laws and any school, district, or league policies.

Prohibited Conduct

You may not:

• Use the platform for illegal, fraudulent, or unauthorized purposes
• Harass, abuse, threaten, or discriminate against any user
• Upload unlawful, offensive, defamatory, or infringing content
• Enter, upload, or share medical diagnoses, health conditions, injuries, treatment details, medical records, or other protected health information in any text fields, notes, communications, Performance Data, or Availability Status on the platform
• Attempt to bypass security measures or access other users’ accounts
• Use the platform to market or advertise products or services to players
• Impersonate others or misrepresent your affiliation
• Interfere with the platform’s operation or other users’ access
• Scrape, data-mine, or use automated systems to extract data
• As a Parent/Guardian Account holder, attempt to access features beyond your designated access level, including any football operations features, player data, or team-specific content not made available to parent accounts
• As a coach admin or organization administrator, designate events as Organization Events if they contain operationally sensitive football program information not intended for external parties
• Publish, or enable a player to publish, any Recruiting Information without first obtaining all required consents, including verifiable parental or guardian consent for any Minor
• Publish Recruiting Information you do not have the right to publish, or that infringes the rights of any person
• Include medical diagnoses, injuries, health conditions, or other protected health information in a Recruiting Profile
• Share join codes, PINs, or display links for Station Devices or Display Devices with anyone outside your program, or use a Station Device or Display Device to access data other than the live session, records, and leaderboards it was connected for
• Use the Finance & Fundraising Module to collect money for any purpose other than the Organization’s football program, including for any individual coach, player, family, or person
• Conduct raffles, lotteries, sweepstakes, auctions, or any form of gambling or game of chance through the Finance & Fundraising Module
• Collect Player Dues or other fees in violation of any applicable school, district, league, or association policy, or any law governing fees charged to students or student-athletes
• Misrepresent the Organization’s tax-exempt status, the tax-deductibility of any payment, or the use of any funds collected
• Publish a Player Fundraising Page or any player’s name or image through the Finance & Fundraising Module without first obtaining all required consents, including verifiable parental or guardian consent for any Minor
• Upload a sponsor logo, exercise demonstration video, or other content through these modules that you do not have the right to use or that shows an identifiable person without their consent (or, for a Minor, the consent of a parent or guardian)
• As a Treasurer, use any donor, sponsor, Payer, or family financial information for any purpose other than managing the Organization’s finances

Important: SpiralXO is not designed to handle sensitive medical information. The Player Availability Status and Strength & Conditioning check-in features are for organizational planning and attendance only (e.g., “Available,” “Unavailable,” “Limited,” “Here,” “Out”). Do not enter specific diagnoses, injuries, treatments, or medical details anywhere on the platform.

We reserve the right to investigate violations and remove users or content that violate these Terms.

For additional details regarding prohibited data and handling of minors’ information, see our Privacy Policy.

5. Your Content and Data

Ownership

Your organization retains full ownership of all content and data you upload to SpiralXO, including:

• Playbooks and practice plans
• Strategy materials and depth charts
• Team schedules and personnel groupings
• Internal communications
• Training programs, exercises, and demonstration videos
• Financial records, campaign content, and sponsor materials you enter or upload

License to Us

To operate the platform, you grant us a limited, non-exclusive license to host, process, store, and display your content solely for the purpose of providing the service to you. For content you choose to publish on a Recruiting Page or Give Page, this license includes the right to make that content publicly available as part of the page.

Aggregated Data

We may use aggregated, anonymized data derived from platform usage to improve SpiralXO’s functionality and performance. This data cannot be traced back to your organization or individual users.

Content from Members of the Public

Donors and sponsors may submit content through a Give Page, such as supporter messages, display names, dedications, business names, banner text, and logos. By submitting such content, the Payer grants SpiralXO and the Organization a non-exclusive license to display it on the Give Page and in the Organization’s records. The Organization is responsible for the content it chooses to display. SpiralXO applies automated filtering to supporter messages, the Organization may hide any message, and SpiralXO may remove any content at its discretion, but SpiralXO does not pre-review and is not responsible for content submitted by members of the public.

Your Responsibility

You represent that:

• You have the right to upload and use all content you submit
• Your content doesn’t violate any laws or third-party rights
• You’ve obtained necessary permissions for any personal data you collect, including personal data of donors, sponsors, and Payers

6. Player Availability Status

SpiralXO includes features that allow organizations to track player availability (such as “Available,” “Unavailable,” or “Limited,” and, within the Strength & Conditioning Module, a session check-in of “Here,” “Limited,” or “Out”) for scheduling, attendance, and planning purposes.

Important clarifications:

• Availability is intended for scheduling and attendance purposes only and must not include medical details.
• SpiralXO is not a HIPAA-covered entity. Do not enter or upload Protected Health Information (PHI), clinical records, diagnoses, or treatment notes anywhere on the platform.
• Organizations and coaches enter and manage availability status; a player may record their own session check-in at a Station Device
• A “Limited” or “Out” status carries no reason and must not be used to record an injury or condition
• We do not verify, assess, or interpret health information
• Availability status is used solely for planning, attendance, and organizational purposes
• Player Availability Status is not accessible to Parent/Guardian Account holders under any circumstances

7. Recruiting Pages and Public Player Profiles

SpiralXO offers an optional Recruiting Page feature that allows an Organization to create a public-facing web page showcasing selected players for college recruiting and exposure purposes. This feature is entirely optional and is controlled exclusively by the Organization.

Organization Control

The Recruiting Page feature operates under the Organization’s sole control:

• The Organization (and coach admins acting on its behalf) decides whether to enable a Recruiting Page
• The Organization selects which players appear on the Recruiting Page
• The Organization controls which information is published for each player by choosing what to enter; any field left blank is not displayed on the page
• The Organization may unpublish a Recruiting Page, or remove any player or field, at any time
• Coach admins act on behalf of and under the authority of the Organization, and the Organization’s acceptance of these Terms covers all coach admin actions related to Recruiting Pages

Player Self-Editing (Optional)

Player self-editing is off by default. The Organization, or a coach admin acting on its behalf, may at its discretion allow individual players to view and edit their own Recruiting Profile. Enabling this option does not transfer responsibility to the player: the Organization remains responsible for all content published on its Recruiting Page, including content entered or edited by a player, and for ensuring that all required consents have been obtained.

Public Nature of Recruiting Pages

You acknowledge and agree that a Recruiting Page is public. Unlike most areas of SpiralXO, which are restricted by role-based access controls, information published to a Recruiting Page is accessible to anyone on the internet and may be viewed, copied, downloaded, cached, indexed by search engines, or shared by third parties (including college recruiters, media, and the general public). Once information has been made public, SpiralXO cannot control how third parties use it and cannot guarantee its removal from third-party systems, search engine caches, or archives, even after the information is unpublished or deleted from the platform.

Consent and Eligibility

Because Recruiting Pages publish personal information about players—many of whom are Minors—consent is critical:

• The Organization is solely responsible for obtaining all consents required to publish a player’s Recruiting Information, including verifiable consent from a parent or legal guardian for any player who is a Minor, and for honoring any applicable custody arrangements, court orders, or restrictions
• The Organization is responsible for compliance with all applicable laws governing the public display of minors’ information, student records, and student-athlete name, image, and likeness (NIL), which vary by state
• SpiralXO does not independently verify consent, age, parental or guardian relationships, or eligibility, and relies entirely on the Organization to obtain and retain proof of any required consents

Academic Information

Academic information published in a Recruiting Profile (such as GPA and standardized test scores) may constitute an education record under the Family Educational Rights and Privacy Act (FERPA) or similar laws. The Organization is responsible for ensuring that any public display of academic information complies with FERPA and any applicable consent or directory-information requirements. See our Privacy Policy for additional detail.

Athletic Metrics Are Not Medical Information

Performance metrics such as height, weight, bench, squat, and 40-yard time are athletic information, not medical information. Consistent with the Player Availability Status section and the prohibited-conduct provisions of these Terms, you must not include medical diagnoses, injuries, health conditions, treatment details, or other protected health information in any Recruiting Profile or anywhere else on the platform.

Performance Data from the Strength & Conditioning Module

Where an Organization uses the Strength & Conditioning Module, a player’s verified records may be displayed as suggestions in the Recruiting Profile editor. No Performance Data is published to a Recruiting Page unless a coach or (where self-editing is enabled) the player affirmatively chooses to use it. Performance Data that is added to a Recruiting Profile becomes Recruiting Information and is governed by this Section.

Media and Linked Content

A Recruiting Profile may include up to three (3) images, up to three (3) linked YouTube video URLs, and one linked social media profile. You represent that you have all rights and consents necessary to publish any image or link you add. Linked YouTube videos and social media profiles are hosted by third parties, are subject to those third parties’ terms and privacy policies, and are outside SpiralXO’s control. SpiralXO is not responsible for third-party content, its availability, or how those third parties handle information.

Accuracy

The Organization is responsible for the accuracy of all Recruiting Information it publishes. SpiralXO does not verify, validate, or endorse any Recruiting Information.

8. Strength & Conditioning Module

SpiralXO offers an optional Strength & Conditioning Module, available to Elite-tier Organizations, that allows coaches to build and schedule training programs, group players for training, run live training sessions in which players record their sets on Station Devices, keep each player’s personal records and testing results, build leaderboards, and display live session information and records on a Display Device. The module is a tool for organizing and recording training. It does not design, prescribe, supervise, or evaluate training for any player.

Performance Data Is Athletic Information

Performance Data (such as weights lifted, repetitions, times, distances, jump heights, and personal records) is athletic performance information, not medical or health information. The Strength & Conditioning Module is intentionally built without features for recording injuries, pain, soreness, sleep, readiness, body composition, or any medical screening. The module may record a player’s body weight as a training metric where the Organization chooses to track it; body weight recorded in this way is athletic information in the same way as the height and weight fields in a Recruiting Profile. You must not enter any medical diagnosis, injury, health condition, or treatment detail in any field, note, exercise name, or program within the module.

Session Check-In

During a live session, each player is marked “Here,” “Limited,” or “Out.” This check-in is an Availability Status for attendance and planning only. It is pre-filled from the player’s existing Availability Status, carries no reason, and is copied into the Organization’s attendance records at the end of the session. See Section 6.

Station Devices and Display Devices

• The Organization is responsible for every Station Device and Display Device it connects, for keeping join codes, PINs, and display links confidential, and for revoking access when a device is lost, repurposed, or no longer needed
• Anyone who holds a session’s join code and PIN, or who scans the join code shown on a Display Device, can open a Station Device and view the names and check-in status of the players in that session; the Organization is responsible for controlling who is present and who may do so
• A Display Device shows live session information, each player’s current exercise and prescribed weight, recently recorded sets, saved leaderboards, and, when a player sets a personal record, a celebration card showing the player’s jersey number, name, exercise, new record, and previous record, to anyone who can see the screen
• The Organization is solely responsible for where a Display Device is placed, who can see it, and whether displaying this information in that setting is appropriate and permitted under its own policies and applicable law
• A Display Device may remain connected for up to one year unless the Organization revokes it sooner

Leaderboards and Records

Leaderboards and personal-record celebrations identify players by name and jersey number together with their results, and are visible to all coaches and players in the Organization and to anyone who can see a Display Device. The module does not currently provide a setting to exclude an individual player from leaderboards or celebrations. The Organization is responsible for deciding whether to use leaderboards and Display Devices, for obtaining any consents it determines are required under its own policies or applicable law before displaying a player’s name and results, and for honoring any request from a player or parent that it chooses or is required to honor.

Imported Records

An Organization may import historical Performance Data from spreadsheets or other systems. The Organization represents that it has the right to import that data and is responsible for its accuracy.

Demonstration Videos

Exercise demonstration videos that a coach uploads are stored as links that can be viewed by anyone who has the link. You must have all rights and consents necessary for any video you upload, including the consent of any identifiable person who appears in it (or, for a Minor, of a parent or guardian), and you should avoid uploading videos that identify a Minor by name.

Records Integrity and Retention

Performance Data and personal records are kept with their full history. Entries are not deleted by coaches; a coach may void an entry with a stated reason, and every void and correction is logged with who made it and when. A player’s Performance Data is deleted when the player’s User account is deleted, as described in our Privacy Policy.

Parent/Guardian Access

Parent/Guardian Account holders, including Parent Admins and Treasurers, have no access to the Strength & Conditioning Module or to any Performance Data, including their own child’s.

Your Responsibility

The Strength & Conditioning Module does not provide coaching, medical, or safety advice and does not assess any player’s readiness, fitness, or safe training load. Your Organization and its coaching staff retain full responsibility for the design and appropriateness of every program, the supervision of every training session, the accuracy of prescribed loads, the safety of players, and compliance with applicable laws, policies, and athletic association rules. SpiralXO is not responsible for any injury, loss, or outcome arising from training conducted using the module.

9. Finance & Fundraising Module

SpiralXO offers an optional Finance & Fundraising Module that allows an Organization to collect donations, sponsorships, and Player Dues online, record cash and check income, track expenses, and keep its books. The module is available to Organizations on tiers that SpiralXO designates from time to time. This Section applies to all use of the module by Organizations, Users, and Payers.

SpiralXO Is Not the Merchant and Does Not Hold Funds

SpiralXO is a technology provider, not a party to any donation, sponsorship, or Player Dues transaction, and does not hold, transmit, or control any Organization’s funds. To use the module, an Organization opens a Connected Stripe Account in its own name, agrees directly to Stripe’s terms of service, and connects that account to SpiralXO. Every payment made through the module is charged directly to the Organization’s Connected Stripe Account, and Stripe pays the Organization’s bank according to Stripe’s payout schedule.

Accordingly, the Organization is the merchant of record for every payment and is solely responsible for:

• Its Connected Stripe Account, including Stripe’s identity verification, compliance, and payout requirements
• All refunds, cancellations, chargebacks, and payment disputes, including responding to Stripe within the required time and bearing any amounts, fees, or penalties that result
• The accuracy of every donation request, campaign, sponsorship, and Player Dues bill it creates
• The lawful use of all funds collected, and compliance with all applicable fundraising, charitable solicitation, consumer protection, tax, school, district, league, and booster-club laws and policies
• Any registration, licensing, reporting, or tax obligations arising from fundraising in any state

SpiralXO is not a bank, money transmitter, payment facilitator, charity, or fundraising platform of record. SpiralXO does not verify any Organization’s legal status, tax-exempt status, or authority to fundraise. Payment processing is subject to Stripe’s terms and privacy policy, and SpiralXO is not responsible for any errors, acts, or omissions of Stripe.

Platform Fee

SpiralXO charges a Platform Fee on each payment made through the module, collected automatically through Stripe at the time of payment. The Platform Fee is a percentage of the payment amount. Platform Fee rates vary by subscription tier and payment type, are subject to change, and are shown in the Finance section of your Organization’s dashboard. The rate displayed in your Finance section at the time a payment is made is the rate that applies to that payment.

SpiralXO may change Platform Fee rates at any time. A change does not apply to payments made under a fundraising campaign that is already published at the time of the change; it applies to campaigns published, and Player Dues created, after the change. Stripe’s own processing fees are separate from the Platform Fee and are set by Stripe.

The treatment of the Platform Fee when a payment is later refunded or disputed is described in the Finance section of your dashboard and may vary.

Covering Fees

A Payer may be offered the option to add processing fees and the Platform Fee on top of their payment so that the Organization receives the full intended amount. Where offered, the option is clearly shown before payment, and the Payer may decline it, except that certain recurring-payment processing fees charged by Stripe are always added to recurring payments.

Payers, Receipts, and Taxes

Payers are not required to create a SpiralXO account. By making a payment, a Payer agrees to this Section and to our Privacy Policy, and authorizes the Organization’s Connected Stripe Account to charge the stated amount (and, for recurring payments, each recurring amount until cancelled). Card and bank details are entered directly with Stripe and are never received or stored by SpiralXO.

A payment receipt is made available to every Payer on the payment confirmation screen, and Stripe may also send a receipt by email. SpiralXO is not a charity, does not determine or verify whether any Organization is tax-exempt, and does not issue tax receipts or acknowledgments. Whether any payment is tax-deductible is solely a matter between the Payer and the Organization, and Payers should consult the Organization and their own tax advisor.

Refunds and Cancellations

All refund decisions for donations, sponsorships, and Player Dues are made by the Organization, not SpiralXO. Requests for refunds must be directed to the Organization. Payers who have set up a recurring payment (such as a monthly supporter contribution or a Player Dues installment plan) may manage or cancel it through the Stripe customer portal link provided with their payment, and cancellation takes effect at the end of the period already paid. The “No Refunds” provisions in Section 13 apply to subscription fees paid to SpiralXO and do not apply to payments made to an Organization through this module.

Public Give Pages and Player Fundraising Pages

You acknowledge and agree that a Give Page, and every campaign page, Player Fundraising Page, sponsor wall, and supporter message wall associated with it, is public. Like a Recruiting Page, a Give Page is accessible to anyone on the internet and may be viewed, copied, downloaded, cached, indexed by search engines, or shared by third parties. Once information has been made public, SpiralXO cannot control how third parties use it and cannot guarantee its removal from third-party systems, search engine caches, or archives, even after the information is unpublished or deleted from the platform.

The Organization controls what appears on its Give Page, including which sections (such as leaderboards, the supporter message wall, the sponsor wall, and spending summaries) are shown. Players appear on public pages only by an abbreviated form of their name. Donors appear by the display name they choose, including “Anonymous.” Members of any recurring supporter program are shown only as a count.

When an Organization publishes a fundraising campaign, a Player Fundraising Page is created for each rostered player. A player’s photo is shown on a Player Fundraising Page only if the photo is the player’s Recruiting Profile headshot and is already public on the Organization’s Recruiting Page, or a coach has confirmed that the player’s parent or guardian has approved its use. Players’ in-app profile photos are never used. A coach admin or Treasurer may hide any player’s Player Fundraising Page from public display on the campaign at any time. A player whose page has been hidden may still share their individual donation link directly with people they choose, and donations made through that link will display the player’s abbreviated name to the recipient of the link and will be credited to the player. Organizations on coach-only tiers do not have Player Fundraising Pages, player leaderboards, or per-player materials.

Consent for Minors

Because Give Pages and Player Fundraising Pages can publish information about players—many of whom are Minors—the Organization is solely responsible for obtaining all consents required to publish a player’s name, goal, progress, note, or photo, including verifiable consent from a parent or legal guardian for any player who is a Minor, for honoring any applicable custody arrangements, court orders, or restrictions, and for hiding any player’s page where consent has not been obtained or has been withdrawn. SpiralXO does not independently verify consent, age, or parental or guardian relationships, and relies entirely on the Organization to obtain and retain proof of any required consents.

Fundraising Communications

Fundraising notifications and reminders sent through the platform to players and Parent/Guardian Account holders are sent by and on behalf of the Organization, which controls whether and when they are sent. SpiralXO does not send text messages. Where the module provides share links, printable materials, QR codes, or suggested message text, any message that a player, parent, coach, or other person sends to their own contacts is sent by that person from their own device and account, and the Organization is responsible for ensuring that all such communications comply with applicable laws governing solicitation, messaging, and consent, and for the supervision of any Minor who participates in fundraising.

Player Dues

An Organization may create Player Dues and assign them to players. Each bill has a private payment link; anyone who holds the link can view and pay the bill without logging in, and the Organization is responsible for sending each link only to the appropriate person. A bill shows the player’s abbreviated name, the amount, any discount amount (but not the reason), and what has been paid. The Organization is solely responsible for setting the amount of Player Dues, for granting discounts and waivers, for ensuring that charging Player Dues is permitted under applicable school, district, league, and state rules, and for collecting Player Dues from the appropriate parent, guardian, or payer. Payment of Player Dues is not linked to any Parent/Guardian Account.

Treasurers

An Organization may designate up to ten (10) Parent/Guardian Account holders as Treasurers. A Treasurer has the same financial capabilities as a coach admin, including viewing all donor, sponsor, and Payer names, emails, and payment histories (including donors who chose to appear anonymously on public pages), viewing and managing every player’s Player Dues bills, discounts, and balances, issuing refunds, connecting and managing the Connected Stripe Account, recording cash and check income, recording expenses, changing finance settings, and closing seasons. A Treasurer cannot add or remove other Treasurers. Head coaches and assistant coaches have no access to the Finance & Fundraising Module.

The Organization is solely responsible for the individuals it designates as Treasurers and for everything they do within the module. Because a Treasurer will see the personal and financial information of other families, donors, and sponsors, the Organization should require any confidentiality, volunteer, or conflict-of-interest agreements it considers appropriate before designating a Treasurer; SpiralXO does not provide, collect, or enforce such agreements. Each Treasurer agrees to use the information available in the module only to manage the Organization’s finances and to keep it confidential.

Financial Records

Financial records created in the module are kept permanently as a record of the Organization’s finances. Refunds, cancellations, waivers, voided entries, deleted expenses, and season closings are retained together with who performed them, when, and why. When a player’s account is deleted, the player’s name is retained on historical bills and fundraising records so that the Organization’s books remain accurate. See our Privacy Policy for details.

Donor and Payer Information

Information about donors, sponsors, and Payers is collected on behalf of, and belongs to, the Organization, which is responsible for it under applicable privacy law. Where a donor opts in to receive updates from the Organization, that opt-in is given to the Organization, and only the Organization may contact the donor. SpiralXO does not market to donors, sponsors, or Payers and does not use their information for any purpose other than providing the module to the Organization.

SpiralXO’s Right to Suspend Payments

SpiralXO may suspend or restrict an Organization’s ability to accept payments, or take a Give Page offline, at any time where SpiralXO reasonably believes there is fraud, a violation of these Terms or of Stripe’s terms, a legal or regulatory risk, a request from Stripe or a government authority, or a risk to Payers or Minors. Where practicable, SpiralXO will give the Organization at least seven (7) days’ notice before doing so; where the circumstances require immediate action, SpiralXO may act first and notify the Organization afterwards. An Organization cannot lift a suspension imposed by SpiralXO on its own; it must contact legal@spiralxo.com. SpiralXO is not liable for any loss arising from a suspension made in good faith.

Downgrades and Termination

If an Organization changes tiers, the Platform Fee rate for its new tier applies to payments made after the change. If an Organization’s SpiralXO subscription ends, its Give Page is taken offline and no new payments can be made through the module. The Organization remains responsible for its Connected Stripe Account, for any recurring payments it must cancel with its Payers, and for its own financial records, which it may export before termination and which SpiralXO retains as described in our Privacy Policy.

10. What SpiralXO Is (and Isn’t)

We Are a Technology Provider

SpiralXO provides software tools to help you organize, plan, train, fund, and coordinate your football program.

We Are Not Decision-Makers

SpiralXO does not:

• Provide coaching, medical, safety, financial, legal, or tax advice
• Make decisions about player participation, training programs, or training intensity
• Supervise users or monitor conduct in real-time (beyond platform security)
• Assess player health, fitness, or readiness
• Participate in, manage, or influence recruiting, or guarantee any recruiting interest, offer, scholarship, or outcome
• Act as a party to, or guarantee, any donation, sponsorship, or Player Dues transaction, or guarantee any fundraising result

You Remain Responsible

Your organization and its staff retain full responsibility for:

• All coaching and training decisions, including every training program and session conducted using the Strength & Conditioning Module
• Player safety and safeguarding
• Strategy and performance outcomes
• Supervision and appropriate conduct
• Compliance with applicable laws, policies, and regulations
• Determining which events are designated as Organization Events and ensuring that designation is appropriate for external parent/guardian visibility
• Ensuring that all individuals invited as Parent/Guardian Account holders, and all individuals designated as Parent Admins or Treasurers, have a legitimate relationship to the program and are appropriate for the access granted
• Managing Parent/Guardian Account access in compliance with any applicable custody arrangements, court orders, or legal restrictions on communication
• Obtaining all consents required to publish player information on a Recruiting Page or Give Page, ensuring the accuracy and appropriateness of all published content, and managing that content in compliance with applicable laws
• The placement and visibility of any Display Device, and the security of any Station Device
• Your Connected Stripe Account, every payment, refund, chargeback, and dispute, the lawful use of all funds collected, and all fundraising, tax, and financial compliance obligations

We make no guarantees about sports performance, recruiting outcomes, fundraising outcomes, safety outcomes, or program results.

11. Privacy and Data Protection

Your privacy matters to us. Our Privacy Policy explains:

• What personal data we collect
• How we use and protect that data
• Your rights regarding your information

By using SpiralXO, you also agree to our Privacy Policy.

Your Organization’s Responsibilities:

• Ensure you have lawful authority to collect and share user data with us
• Comply with applicable privacy and data protection laws
• Inform your users about how their data will be used
• Act as the party responsible under applicable privacy law for the personal data of donors, sponsors, and Payers collected on your behalf through the Finance & Fundraising Module

12. Security

We implement reasonable technical and organizational safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

You agree that we are not liable for unauthorized access or data breaches that occur despite our reasonable security measures, except where such liability cannot be limited by law.

You should also:

• Use strong, unique passwords
• Protect your login credentials
• Protect join codes, PINs, display links, and private payment links, and revoke or replace them if they are exposed
• Report suspicious activity immediately

13. Subscription Payments, Refunds, and Billing

This Section applies to subscription fees that your Organization pays to SpiralXO for access to the platform. Donations, sponsorships, and Player Dues collected by an Organization through the Finance & Fundraising Module are governed by Section 9, not by this Section.

Payment Authorization

By providing your credit card, debit card, or other payment method (“Payment Method”) during the checkout or subscription process, you authorize SpiralXO and/or SpiralXO’s third-party payment processor (“Payment Processor”) to store your Payment Method and to charge your Payment Method for the subscription amount and any applicable fees and taxes.

Payment Information

You represent and warrant that:

• The Payment Method and related information you provide are true, correct, and complete
• You are duly authorized to use such Payment Method for your purchase
• You will promptly notify us if your Payment Method is canceled, expires, or if you become aware of any potential security breach

Third-Party Payment Processing

SpiralXO uses a third-party Payment Processor to process subscription payments. The processing of your Payment Method and related information is subject to the Payment Processor’s terms and conditions and privacy policy. SpiralXO is not responsible for any errors, acts, or omissions of the Payment Processor.

Fees and Billing

• All amounts are payable in U.S. dollars (or as otherwise specified) and are due as set forth during checkout or as communicated to you
• Subscription fees will be charged on a recurring basis according to your selected billing cycle (monthly, annually, etc.)
• Fees may include service fees, processing fees, and applicable taxes as required by federal, state, or local law
• We reserve the right to modify our fees and billing terms at any time with advance notice to you

Confirmation of Purchase

You are responsible for confirming the accuracy of your selection before completing your purchase. Please review your order carefully before submitting payment.

No Refunds – Final Sale Policy

UNLESS OTHERWISE REQUIRED BY APPLICABLE LAW, ALL SUBSCRIPTION SALES ARE FINAL AND NON-REFUNDABLE. Once you complete your purchase or subscription, you cannot change, cancel, or receive a refund for your order.

You acknowledge and agree that:

• SpiralXO is provided as software-as-a-service on an “as is” basis
• No refunds will be issued for partial use during a billing period
• No refunds will be issued due to dissatisfaction with features, performance, or functionality
• No refunds will be issued if you or your organization violates these Terms and your access is suspended or terminated
• Technical issues, downtime, or platform defects do not entitle you to a refund

Discretionary Refunds or Credits

SpiralXO may, in its sole and absolute discretion, provide you with a full or partial refund, discount, or account credit. The amount, form, and terms of any such refund, discount, or credit (including how it may be used and any expiration dates) are entirely within SpiralXO’s discretion.

Important: SpiralXO’s decision to provide a refund, discount, or credit in one instance does not:

• Obligate SpiralXO to provide the same in future instances
• Create any expectation or entitlement to similar treatment
• Constitute a waiver of this no-refund policy

Any refunds that are issued will be made to the original Payment Method used at the time of purchase.

Notwithstanding the foregoing, refunds required by applicable law or agreed to in a written contract with a school district will be honored.

Cancellation

You may cancel your subscription at any time by contacting us at billing@spiralxo.com. Cancellation will take effect at the end of your current billing period, and you will not be charged for subsequent periods. No refunds will be provided for the remainder of your current billing period.

Non-Payment

Failure to pay fees when due may result in:

• Suspension of access to the platform
• Termination of your account
• Collection efforts, including any applicable late fees or collection costs

Contact for Billing Questions

For questions about billing, payments, or your subscription, contact us at billing@spiralxo.com or legal@spiralxo.com.

14. Suspension and Termination

Our Right to Suspend or Terminate

We may suspend or terminate accounts at any time for:

• Violations of these Terms
• Security concerns or suspected fraud
• Legal compliance requirements
• Non-payment of fees

Your Right to Terminate

Your organization may cancel its account at any time by contacting us at billing@spiralxo.com.

Parent/Guardian Account Removal

Organizations may remove Parent/Guardian Account access, and Parent Admin or Treasurer designations, at any time, for any reason, without notice. Removal of a parent or guardian’s access does not constitute termination of the organization’s account and does not entitle any party to a refund or credit. Parent/Guardian Account access is also automatically disabled upon lapse or termination of the organization’s subscription.

What Happens After Termination

• All users under your organization lose access to the platform
• Your Give Page is taken offline and no further payments can be accepted through the Finance & Fundraising Module
• Data retention and deletion follows the timeline described in our Privacy Policy, including the permanent retention of financial records
• You remain responsible for any outstanding fees, for your Connected Stripe Account, and for any recurring payments you must cancel with your Payers
• Sections of these Terms that should reasonably survive (like indemnification and limitations of liability) continue to apply
• No refunds will be issued for any pre-paid or unused portion of your subscription

15. Disclaimers and Limitations

“As Is” Service

SpiralXO is provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including:

• Warranties of merchantability or fitness for a particular purpose
• Guarantees of uninterrupted, error-free, or secure service
• Warranties regarding results, performance outcomes, or accuracy
• Warranties that the platform will meet your specific requirements
• Warranties that defects or errors will be corrected
• Warranties regarding the accuracy of any Performance Data, financial record, report, or calculation, or regarding any fundraising result

You acknowledge that your use of SpiralXO is at your sole risk.

Limitation of Liability

To the fullest extent permitted by law:

Our total liability to you for any claims arising from these Terms or your use of SpiralXO is limited to the amount you paid us in the 12 months preceding the claim (or $100 if you paid nothing). For clarity, amounts paid by Payers to an Organization through the Finance & Fundraising Module are not amounts paid to SpiralXO.

We are not liable for:

• Indirect, incidental, consequential, or punitive damages
• Lost profits, revenue, data, or business opportunities
• Costs of substitute services
• Damages resulting from your use or inability to use the platform
• Service interruptions, technical failures, or platform defects
• Loss or corruption of data or content
• Unauthorized access to your account or data
• Any claims arising from the organization’s use of the Parent/Guardian Account feature, including disputes related to who was or was not granted access, custody or parental rights disputes, the conduct of any Parent Admin or Treasurer, or content delivered through Announcements or Organization Events
• Any claims arising from the Recruiting Page feature, including the public exposure, accuracy, or third-party use of published Recruiting Information; recruiting outcomes; or disputes over consent, custody, parental rights, or which players were or were not published
• Any claims arising from the Strength & Conditioning Module, including any injury or physical harm arising from training, the design or supervision of any program or session, the accuracy of any prescribed load or recorded result, the visibility of any Display Device, or the display of any player’s name or results on a leaderboard or celebration
• Any claims arising from the Finance & Fundraising Module, including any payment, refund, chargeback, dispute, or payout; the acts or omissions of Stripe; the Organization’s use of funds; the tax treatment of any payment; the public exposure, accuracy, or third-party use of information on a Give Page; any content submitted by a Payer; any fundraising communication sent by any person; any suspension of payments made in good faith; or disputes over consent, custody, parental rights, or which players were or were not published

This limitation applies:

• Regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise)
• Even if we’ve been advised of the possibility of such damages
• Even if a remedy fails of its essential purpose
• To all claims, including those related to defective products, service failures, or breaches of warranty

Exceptions

Some jurisdictions don’t allow certain limitations of liability or warranty disclaimers. If those laws apply to you, some limitations above may not apply to the extent prohibited by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless SpiralXO, FieldIQ Holdings LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

• Your use of the platform
• Content or data you upload
• Your violation of these Terms
• Your violation of any law or third-party rights
• Claims involving your users, staff, coaches, players, Parent Admins, Treasurers, or Payers
• Your organization’s decisions regarding training, safety, or player participation, including any training program or session conducted using the Strength & Conditioning Module
• Your breach of any representations or warranties in these Terms
• Any claims arising from your use of the Parent/Guardian Account feature, including but not limited to disputes related to parental rights, custody arrangements, the appropriateness of individuals invited as Parent/Guardian Account holders or designated as Parent Admins or Treasurers, or content delivered through Announcements or Organization Events
• Your use of the Recruiting Page feature, including the publication of any Recruiting Information, the public exposure of player information, the accuracy of published content, and any dispute over consent, custody, or parental rights related to published players
• Your use of the Finance & Fundraising Module, including any payment, refund, chargeback, or dispute; your Connected Stripe Account; your use of funds; any fundraising, charitable solicitation, tax, or fee-related compliance obligation; the publication of any player’s information on a Give Page; any fundraising communication sent by you or any person associated with your program; and any claim by a donor, sponsor, Payer, parent, or player

This indemnification survives termination of these Terms.

17. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes in our service
• Legal or regulatory requirements
• Improved clarity or fairness

When we make changes:

• We’ll post the updated Terms with a new “Last Updated” date
• We’ll notify you via email or platform notice for material changes
• Your continued use after changes take effect means you accept the new Terms

If you don’t agree with the changes, you must stop using SpiralXO and cancel your account. No refunds will be issued for cancellations due to Terms changes.

18. Dispute Resolution and Arbitration

Informal Negotiation

Before initiating any formal dispute resolution process, you agree to first contact us at legal@spiralxo.com to attempt to resolve the dispute informally. We commit to working with you in good faith to resolve any concerns.

Mandatory Binding Arbitration

If we cannot resolve a dispute through informal negotiation within 30 days, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of SpiralXO shall be resolved exclusively through binding arbitration, rather than in court.

The arbitration will be:

• Administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules
• Conducted in accordance with the AAA’s rules and procedures
• Held in Sheridan, Wyoming
• Decided by a single, neutral arbitrator

The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction.

This arbitration provision does not apply where prohibited by applicable law or where a public educational institution is legally restricted from arbitration.

Waiver of Jury Trial

YOU AND SPIRALXO EXPRESSLY WAIVE THE RIGHT TO A TRIAL BY JURY. By agreeing to arbitration, you understand that you are waiving your right to have disputes heard by a judge or jury in court.

Class Action Waiver

YOU AGREE TO BRING CLAIMS AGAINST SPIRALXO ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one party’s claims and may not preside over any form of class, consolidated, or representative proceeding.

If this class action waiver is found to be unenforceable for any reason, the entire arbitration agreement in this Section 18 shall be null and void (but the rest of these Terms will remain in effect).

Small Claims Court Exception

Either party may seek relief in small claims court for disputes or claims within the scope of that court’s jurisdiction, provided the action is brought on an individual basis and not as part of a class, consolidated, or representative action.

Arbitration Costs

Except as provided by the AAA Rules, each party shall bear its own costs and expenses, including but not limited to attorney’s fees and arbitrator fees, unless the arbitrator determines that a claim was brought in bad faith, in which case the arbitrator may award fees to the prevailing party.

Opt-Out Right

You have the right to opt out of this arbitration agreement. To opt out, you must notify us in writing within 30 days of first accepting these Terms. Your written opt-out notice must include your name, address, email address, and a clear statement that you wish to opt out of this arbitration agreement. Send opt-out notices to: FieldIQ Holdings LLC, Attn: Legal Department, 30 N. Gould St. Sheridan, Wyoming 82801, or email to legal@spiralxo.com with “ARBITRATION OPT-OUT” in the subject line.

If you opt out, all other terms of these Terms and Conditions will continue to apply, but neither you nor SpiralXO can require the other to participate in arbitration. If you do not opt out within the 30-day period, you and SpiralXO will be bound by the terms of this arbitration agreement.

Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law principles. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

19. General Legal Terms

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SpiralXO regarding the platform.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect. However, if the Class Action Waiver in Section 18 is found unenforceable, the entire arbitration agreement shall be void.

No Waiver

Our failure to enforce any right or provision doesn’t constitute a waiver of that right. Any waiver must be in writing and signed by us.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations at any time.

Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, labor disputes, or government actions.

20. Contact Us

If you have questions about these Terms, please contact us:

FieldIQ Holdings LLC
30 N. Gould St. Sheridan, WY 82801
Email: legal@spiralxo.com

For general support inquiries: legal@spiralxo.com

For billing inquiries: billing@spiralxo.com